Heavy Equipment Dealerships

Delivering the optimal customer experience

The way customers do business has changed. Today, they research equipment and dealership services online using multiple devices – laptops, smart-phones and tablets – while referencing what hundreds of others have said about their sales and service experience with you. Heavy Equipment and Truck clients have always expected a high-level of personalization, and those high expectations are only increasing.

A “one size fits all” customer model no longer works for the modern Heavy Equipment and Truck dealerships dedicated to delivering the optimal customer experience. Silo departments unable to share customer information leave clients disappointed. Yesterday’s technology, never designed for today’s heavy demands, is unable to keep pace. A new generation of DMS is needed that adapts to your best practices vs. adopting rigid requirements dictated by limitations of a legacy DMS.

The Advectus DMS Heavy Equipment Dealer Platform is a new generation, cloud-based DMS that offers a robust suite of fully integrated Heavy Equipment and Truck applications that delivers a 360° view of your clients, helping you provide the customer experience your clients expect.

Customers

Your customer’s journey can start anywhere in the dealership, and travels many roads throughout your business. Advectus’ instant access to real-time customer information helps you understand the road your client has traveled, and enables you to map the most effective road to keep your customer satisfied. Immediate access to client payment history, survey results, service history, last and next contact, and client value provides the tools you need to deliver an exceptional customer experience.

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Sales

Your business processes are your competitive advantage. They reflect your vision, the brands you represent, and the unique community your business serves. Advectus Sales Solutions’ flexibility adapt to your best-practice processes vs. adopting processes mandated by the DMS. Advectus is the most agile solution in the industry, enabling you to quickly shift sales strategies, add KPI’s, new marketing campaigns, and reports. Flexibility to implement best practice processes, coupled with Advectus’ modern technology and navigation tools that enable access anytime, anywhere, and on any device, delivers the sales tools you need to grow your business.

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Service & Parts

If your clients’ Heavy Equipment or Trucks are not in-service; they’re not making money. Your ability to deliver efficient and effective service is essential for you and your clients’ success. Advectus provides the tools you need to better service your clients. Fixed Operation Dashboards provide vital information at the point-of-interaction enabling your team to make the right decision for the client and your business. Advectus’ modern technology and navigation tools provide access anytime, anywhere, and on any device, enabling your mobile service teams to deliver remote service to your clients.

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Executive Management

Key Performance Indicators are critical for executives to effectively manage their business. The Advectus Executive Management Dashboard is user defined, providing real-time data executives need at anytime, from anywhere, on any device to track the information you determine is necessary to manage your business. Advectus, built on NetSuite’s leading cloud-based ERP’s “One Data Model”, helps ensure your KPIs are up-to-date with the most recent transactions.

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Customer Loyalty

More than ever, today’s consumers expect personalized treatment from the companies they do business with, and Heavy Equipment and Truck dealerships are no exception. Reward points and awards are important to customers, so a well thought-out Customer Loyalty Program can differentiate you from the competition. The Advectus Customer Loyalty Solution delivers a robust, flexible loyalty program that enables you to create a solution that reflects the requirements of your clients.

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Financial Management

Advectus’ Financial Management solutions leverage and extend NetSuite’s leading cloud-based Enterprise Resource Planning (ERP) Platform enabling Heavy Equipment dealers to manage individual businesses or their entire enterprise from one, real-time, integrated solution. Advectus improves operational efficiencies allowing you to get more done with your current staffing. With Advectus, all of your workflow processes can be initiated from a dashboard with KPI real-time reporting and functionality to drill down into the details. Better visibility, better efficiency, better decisions…simply a better platform to meet your company’s growth requirements.

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