The way customers do business has changed. Today, they browse online using multiple devices – laptops, smart-phones and tablets – researching features and pricing, while referencing what hundreds of others have said about their sales and service experience with you. And with customer expectations moving toward more and more personalization, rapid change has become the norm.
A “one size fits all” customer model no longer works for the modern franchise dealership dedicated to delivering the optimal customer experience. Silo departments unable to share customer information leave clients disappointed. Yesterday’s technology, never designed for today’s heavy demands, is unable to keep pace. A new generation of DMS is needed that adapts to your best practices vs. adopting rigid requirements dictated by limitations of a legacy DMS.
The Advectus DMS Franchise Dealer Platform is a new generation, cloud-based DMS that offers a robust suite of fully integrated automotive applications that delivers a 360° view of your clients, helping you provide the customer experience your clients expect.